We invite you to participate in our third annual Global Salesian Leadership Symposium, a life-changing program steeped in Salesian virtues, based upon the spirituality of
Francis de Sales, the Gentleman Saint. GSLS will provide access and proximity to world-class thought leaders in diverse areas of innovation and industry.
Nancy is one of the country’s foremost experts on customer service, sales, communications, and telephone skills and is president of Telephone Doctor Customer Service Training.
A highly respected and much sought-after speaker at franchise, corporate association meetings, and conferences, Nancy was voted a Favorite Speaker in a national poll for Meetings & Conventions Magazine. “More business is lost due to poor service and poor treatment than poor product,” says Friedman. Companies spend thousands of marketing dollars trying to get us to buy their products and if that contact is not handled just right, all that money is wasted.
The author of nine books relating to improving customer service and communication skills, Nancy has appeared on Oprah, Fox News, The Today Show, CNN, CBS This Morning, Good Morning America and hundreds of other radio and TV shows across the country and internationally. Highly respected for her expertise in improving customer service internally and externally, Nancy has been written up in the Wall Street Journal and USA Today.
The recipient of the Entrepreneur Hall of Fame award from St. Louis Small Business Monthly, Nancy has been named one of the 25 Most Successful Business Women in St. Louis.
Before she founded The Telephone Doctor, she and her husband, Dick, owned and operated two FM radio stations. One in San Diego and then St. Louis. The couple live in St. Louis with both of their children working with them. David is Managing Director of ServiceSkills and Linda Steinberg is Customer Success Manager.
Born and raised in Chicago, IL, she is an avid Cub’s fan.
As a walk-on football player, you have to believe in yourself despite all else. Anthony Brannan walked on to the University of Notre Dame football team under Lou Holtz. 3 years later he was a scholarship, key contributor playing for the nationally ranked Fightin’ Irish. He tells you what it takes to have vision, sustained passion and how to carry out a dream.
Growing up in New Jersey, Anthony was a three-sport athlete and National Honors Society President at prestigious Seton Hall Prep. Refusing scholarship offers from many I-AA and Ivy League schools, he chose to turn down conventional advice and follow his heart by choosing Notre Dame. He played 5 years for the Irish, participated in 3 major Bowl Games and was 2 times chosen as the State Farm Student-Athlete of the Week while also earning a degree as a double major in American Studies and Computer Applications.
He has spent most of his adult life in Hollywood as a producer, writer, and actor. Now back on the East Coast, Anthony tells stories through his multi-media company, Designerland. They specialize in video content creation and social media marketing campaigns. He also produces a variety of documentaries and films and was a producer on the film, unPLANNED. Anthony will speak on faith and football and the substance of having a vision and pursuing and achieving your dreams
James Wahlberg is the Executive Director of the Mark Wahlberg Youth Foundation and has been working in and around the field of addiction recovery for more than 25 years. Jim’s personal experiences with recovery and commitment to his faith led him to create a number of short films on the topic of addiction, including the critically acclaimed ‘If Only’ that is particularly relevant in light of today’s opiate crisis.
‘If Only’ was created to encourage a dialogue between parents, teachers, faith leaders, and young people; and has been shown to hundreds of thousands of people in venues ranging in size from classrooms to arenas. The Spirit continues to guide Jim in his journey of recovery and to help others find hope in an often seemingly hopeless situation.
His latest film "What About the Kids" explores the faith-based story of one family's struggle with addiction and will be released to parishes and communities later this fall. He and his family are active members of St. John XXIII Parish in Miramar, Florida
Ethical Decision Making
Session 3 - Breakouts
Session 1 - Breakouts
Session 2 - Breakouts
Program Closing Remarks
Student Meet & Great with Speakers
(Free Admission, RSVP Required)
Table Sponsorship includes 8 tickets for the day as well as recognition in promotional materials. Please contact firstname.lastname@example.org for more information or to order a Table Sponsorship.
Contact email@example.com for discounts to Active Military/Veterans and Catholic School Parents
The Main Entrance to the SeaGate Convention Centre and the GSLS is located on the corner Jefferson Ave and N. St. Clair Street in Downtown Toledo Ohio